faq & info
Peruse our FAQs-Frequently Asked Questions-for answers to common customer questions. For the convenience of our customers, we have arranged our FAQs into a user-friendly format.
If you can not find the answer to your questions feel free to contact us at klbdesigns1@yahoo.com
What methods do you use for shipping?
Most packages ship through USPS Priority Mail, to the 48 Continental United States.
Hawaii, Alaska, and International shipments must be arranged prior to purchase. If you purchase an order and request shipment to any of these locations, we will send an invoice for the additional shipping charges, which must be paid before shipment.
What methods of payment do you take?
We accept all forms of Paypal, including Visa, MasterCard, Discover, and American Express.
We also accept personal checks , but will only process the order once the check has cleared. This process can take at least a week. Please keep that in mind when paying by personal check.
We do not accept money orders at this time.
How soon will my items arrive?
Items ship within 24 hours of initial order.
What is your return policy?
If your product is defected or an error has been made by us, you may return your order within 7 days of purchase for a full refund.
Custom Made Products are final sales. If the item is defective or damaged, you may request an exchange at klbdesigns1@yahoo.com
All other purchases are final sale.
Do you have any guarantees on your products?
We guarantee the quality of our merchandise. Our products are free from defects, to the best of our knowledge.
If you discover a defect of any kind, please contact us immediately, within the thirty days. We will arrange for an exchange or refund.
